These terms and conditions will apply to all transactions with Fantastic Cats UK Ltd. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions “you”, “your”, “yours” and “yourself” are references to any person ordering goods from the website, and “we”, “us”, “our” and “ours” are references to Fantastic Cats UK.
No part of these terms affect your statutory rights.
1 NOTIFICATION OF CHANGES
1.1 We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
2 ORDERS
2.1 To place an order for any goods you must follow the procedures set out on the Fantastic Cats UK website.
2.2 Each order will be an offer by you to purchase goods or services subject to these terms and conditions.
2.3 By placing an order with Fantastic Cats UK you acknowledge that you are obligated to pay in full for the goods or services ordered once you have submitted your order.
2.4 All prices are displayed in UK pounds sterling unless stated otherwise.
2.5 It is your responsibility to ensure that all details you provide to Fantastic Cats UK are true and accurate, including any information saved on our systems used in processing your order. You can update this information by contacting us on the Fantastic Cats UK email address. Fantastic Cats UK is not liable for any loss or inconvenience you incur directly or indirectly by incorrect information that you have provided to us.
2.6 Upon completing the checkout process on our website, you will be shown a summary of your order. This does does not constitute acceptance of your order.
2.7 When placing an order with Fantastic Cats UK, you must provide a working contact telephone number so we may contact you to address any issues with your order.
2.8 If you have provided an e-mail address while placing an order with Fantastic Cats UK, you should receive an automated order confirmation. This order confirmation does not constitute acceptance of your order.
2.9 If you receive an invoice or pro-forma invoice from Fantastic Cats UK, this does not constitute acceptance of your order.
2.10 Acceptance of your order occurs only at the point where your order is dispatched from our premises or at the commencement of any services ordered from us.
2.11 We maintain the right to reject or cancel any order at any point prior to delivery without providing a reason. If you have provided payment prior to this point, we will issue a refund up to but not exceeding the total of your payments as soon as is reasonably possible.
2.12 All goods remain the property of Fantastic Cats UK until such a time that the order has been accepted and we have received full payment of all sums due in respect of your order, including delivery and ancillary charges.
2.13 The goods will be your responsibility from the point where you or your nominated representative (including third-party couriers you have arranged) take physical possession of the goods.
2.14 We cannot be held responsible for any negligence or misconduct on the part of our couriers.
3 COMMUNICATIONS
3.1 By placing an order with Fantastic Cats UK, you consent for us to contact you in relation to the processing and fulfilment of your order, including follow-up communications to assist us in assessing our performance. This does not include marketing communications, which you may opt out of at any time.
3.2 Telephone calls may be recorded for training, quality assessment and other purposes permitted under the Telecommunications Regulations (2000).
3.3 Email communications will be sent from the FantasticCatsUK@gmail.com email address. It is your responsibility to ensure that any email filtering services utilised by you or your email service provider are configured to allow these messages to be delivered normally.
4 AVAILABILITY AND SPECIFICATION
4.1 All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as is reasonably possible.
4.2 In the event that items are out of stock but more stock is expected in the future, we will dispatch your order as soon as we are able.
4.3 Fantastic Cats UK makes reasonable efforts to ensure that any stock availability information displayed on our website is accurate, but stock figures should be viewed as an estimate only.
4.4 Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at our expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by bank transfer), a refund of the purchase price will be given.
4.5 Product specifications may change. In this event, we will always attempt to provide a product of equivalent or better specifications at the same or lower price. If you do not accept this substitution, you may return the item to us at our expense and receive a refund up to but not exceeding the amount paid.
5 COLOURS, SIZES AND MEASUREMENTS
5.1 All sizes, colours, and measurements shown on our website are approximate.
5.2 We cannot be held liable if the appearance or experience of any product featured on our website differs from that which is intended when viewed on your computer, tablet, phone or other device.
6 DELIVERY
6.1 We use Royal Mail, DPD or Parcelforce 48 hour delivery service, we reserve the right to select or substitute the courier that will deliver your order at any time.
6.2 Any delivery date provided to you is an estimate only. We cannot guarantee a particular delivery date and accept no liability for any costs or inconvenience incurred if your order arrives before or after this date.
6.3 When your goods have been dispatched we will attempt to notify you via e-mail. In addition, our courier may send you an e-mail or text message notifying you that they intend to deliver your parcel.
6.4 Fantastic Cats UK cannot be held responsible for any delivery estimates provided to you directly by our couriers.
6.5 Our couriers will make reasonable efforts to deliver your goods.
6.6 If you are aware of any reason why access to the delivery address may be restricted or difficult for our courier, it is your responsibility to inform us at the point where you place your order.
6.7 It is your responsibility to ensure that someone is available at the delivery address to accept the goods. We cannot accept any liability for costs or inconvenience incurred if no-one is present at the delivery address when our nominated delivery service attempts to deliver your order. In the event that our courier is unable to deliver your goods because you are not present, you may be held liable for any additional delivery charges incurred.
6.8 We cannot be liable for any delays or failures to deliver good or services if the delay or failure is partially or completely caused by circumstances outside our control.
6.9 If you request that your order be left at the delivery address without obtaining a signature, this is done by our courier at their discretion and cannot be guaranteed.
6.10 If you request that your order be left at the delivery address without obtaining a signature, you are considered to have taken physical possession of the goods at the moment they leave the courier’s possession.
6.11 Any delivery costs displayed on our website, or in any communications between you and Fantastic Cats UK up to the point of order acceptance should be considered an estimate only.
6.12 In the event that we incur additional expenses due to you providing incomplete or misleading information, we reserve the right to recover those costs from you at any time.
7 POSTAGE AND PACKING
7.1 Postage and packing is normally included in the cost of the goods. We reserve the right to charge any additional costs incurred over and above our normal delivery costs. These will be charged at cost plus any taxes due.
8 PAYMENT
8.1 Full payment for any goods ordered must be made by credit, debit card or bank transfer in advance of delivery. We do not accept cheques except by special arrangement. All prices are in UK pounds sterling unless specified otherwise.
8.2 If you have provided credit or debit card details, we will debit your card in advance of the dispatch of your order. We reserve the right to take payment at any point from the moment you make an offer to purchase goods or services from Fantastic Cats UK.
8.3 It is your responsibility to ensure that the correct funds are available via your chosen payment method. If we attempt to take payment and the funds are not available, your order may be delayed and you may be liable for any costs incurred.
8.4 We cannot be held liable for any costs or inconvenience you may incur in the event that we take payment or attempt to payment from your chosen payment method and the funds are unavailable.
9 CUSTOMS FEES, DUTY AND TAXES
9.1 Prices on this website include UK VAT at the appropriate rate unless stated otherwise. Invoices with a full VAT breakdown are provided with the order where appropriate.
9.2 If you have requested that we deliver your order to an address outside the European Union, you will not be charged UK VAT unless this is demanded by special treaty or agreement.
9.3 In the event that goods are being delivered to an EU holding address for onward shipment outside the European Union, VAT will be charged at the appropriate rate and you must recover this from HMRC directly.
9.4 You will be solely liable for any Customs Fees, Duties or Taxes incurred once the items have left our premises.
10 PRICING
10.1 As an online retailer, our prices will occasionally change depending on demand, stock levels and sales. There are a few factors that would cause a price to be amended such as foreign exchange rates, a shift in market price points and sales or promotions. Unfortunately, we are unable to adjust any prices or offer a refund for the difference in price once an order has been placed.
10.2 While we always try to make reasonable efforts that the prices displayed on our website or promotional materials are accurate, we accept no liability for any errors or omissions.
10.3 If through some error an item has been listed at a lower price and you order that product, we will contact you as soon as we are able so you can accept the correct price or cancel your order. If we are unable to contact you, we will cancel your order. If you choose to cancel your order, we will issue you with a refund not exceeding the total of your original payment.
11 YOUR RIGHT TO CANCEL
11.1 In accordance with applicable consumer law, if you place your order online or via telephone, you have the right to cancel your order at any point up to 14 calendar days after you receive the goods and services you have ordered, provided the goods are unused and in fair condition.
11.2 If you elect to cancel your order, you must return any items received in accordance with the policy below (‘Returns’).
11.3 In the event you return goods under this provision and we discover that they have been used, we may choose to make appropriate deductions from your refund.
12 ORDER CANCELLATIONS
12.1 If you wish to cancel an order, you must notify us via e-mail or letter as soon as possible.
13 ONE YEAR MANUFACTURER WARRANTY, FAULTY OR DAMAGED GOODS
13.1 Each Ferris Cat Exercise Wheel from Fantastic Cats UK is covered by a Manufacturer’s Warranty for a period of 1 year from date of delivery. This covers replacement of cat wheel parts that are broken or damaged during normal use by cats or small dogs weighing no more than 10kg for the G5 wheel and 25kg for the G6 wheel and only used indoors.
13.2 The Warranty does not cover EVA running pads or rollerblade wheels.
13.3 The Warranty requires that Wheels must be assembled and used in the manner in described in the Ferris Cat Exercise Wheel and Fantastic Cats UK instructions provided, in particular concerning proper placement, location and positioning.
13.4 If any items are found to be faulty or damaged, are not as described, or not of satisfactory quality, please contact Fantastic Cats UK by email at FantasticCatsUK@gmail.com as soon as possible and in any event within 7 days of delivery. Please include clear photos. We will attempt to resolve the issue as soon as possible and will send out replacement parts required within 7 days subject to stock availability.
13.5 All faulty or damaged goods must be returned according to returns procedure below.
13.6 In the event that any of our products are placed in direct sunlight for extended periods of time, some fading to colours may occur. This is a natural process and does not indicate a product fault.
13.7 Fantastic Cats UK is not responsible for any ancillary damage caused by the improper use or assembly of our products.
14 RETURNS & REFUNDS
14.1 Prior to returning items to Fantastic Cats UK, you must obtain a return authorisation by contacting us either by email at FantasticCatsUK@gmail.com or by writing to us at the address below.
14.2 Any goods returned to us for refund must be in reasonable condition.
14.3 After receiving authorisation for a return, you must ensure that all items to be returned are securely packaged in either their original packaging or equivalent. Fantastic Cats UK cannot be held responsible for any damage, loss, or costs incurred due to inadequate packaging.
14.4 All packages returned to us must be clearly marked with your order number, and with a slip of paper in each box displaying your name, contact telephone number and order number. If you return items without providing reasonable identifying information, this is done entirely at your own risk and we cannot accept any liability in event that we are unable to locate your return.
14.5 You will send back the items Fantastic Cats UK at 248 Thorpe Road, Peterborough PE3 6LW without delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract with us. The deadline is met if you send back the goods before the period of 14 days has expired.
14.6 It is your responsibility to obtain proof of postage or a collection receipt. In the event that any dispute arises as to whether the designated courier has collected items to be returned and you are unable to provide proof of postage, we will be unable to accept any liability.
14.7 We will endeavour to refund you for items returned within seven working days of Fantastic Cats UK receiving the goods, but in any event within 14 working days.
15 PRIVACY
15.1 We will attempt to make all reasonable efforts to keep your personal details, the details of your order, the details of your payment and any other information we hold about you secure.
15.2 Our Privacy policy contains further details on how we keep your data secure.
16 USER-SUBMITTED CONTENT AGREEMENT
16.1 User-Submitted Content can include, but is not limited to, reviews, comments, uploaded images, social media and forum posts.
16.2 Due to its nature, we cannot be held responsible for any aspect of user-submitted content. The ideas, concepts, opinions, themes etc contained within User-Submitted content are and remain those of the author, are not endorsed by us, and we make no guarantees regarding the accuracy, reliability, or quality of User-Submitted Content.
16.3 All User-Submitted Content remains the sole responsibility of the individual who originally posted the material and all liability that relates to the User-Submitted Content remains with them.
16.4 By submitting Content to our website, you are declaring that you are the copyright holder and original creator of that Content.
16.5 You retain all ownership rights for Content that you submit to the Fantastic Cats UK Website, but grant Fantastic Cats UK an unlimited, worldwide, non-exclusive, sublicensable, royalty-free and transferable license to use, distribute, reproduce, make derivative works, and display the User Submitted Content in relation to Fantastic Cats UK’ business (and any parent, related or successor business) in any media now known or later developed.
16.6 If you submit Content to our website, you acknowledge and agree to all the conditions laid down in this document.
16.7 We reserve the right to remove or refuse any User-Submitted Content we consider inappropriate, for any reason, without having to disclose those reasons at any time. We do not show product reviews where the writer does not own the product that they are reviewing.
16.8 Any reward schemes operated in relation to User-Submitted Content, whether f inancial or otherwise, are only open to residents of the United Kingdom, United States, Australia, France, Germany, Ireland, Italy, the Netherlands, Spain, and Sweden.
17 OUR DETAILS
17.1 OUR ADDRESS: Fantastic Cats UK Ltd 248 Thorpe Road, Peterborough PE3 6LW United Kingdom
17.2 OUR EMAIL ADDRESS: FantasticCatsUK@gmail.com
17.3 OUR TELEPHONE NUMBER 07748983132 (Your telephone provider’s normal rates will apply)
18 COMPLAINTS
18.1 In the event of any complaint please contact us by email or at the address above.
19 NOTE
19.1 These terms and conditions shall constitute the entire agreement between the parties and are subject to the jurisdiction of the Courts of England and Wales. No variation of these terms and conditions shall be valid unless it is in writing and signed by Fantastic Cats UK.